From Inspiration to Destination, We Plan Everything
From Inspiration to Destination, We Plan Everything
Iterisglobe operates as an international tour planner based in Hong Kong. This Refund and Cancellation Policy govern the terms under which reservations made via this platform may be cancelled and how resulting reimbursements are structured. This document is aligned with Hong Kong consumer regulations, including the Trade Descriptions Ordinance (Cap. 362) and the Electronic Transactions Ordinance (Cap. 553). Iterisglobe aims to establish clear, concise, and transparent parameters to protect both customer transactions and operational scheduling.
When a passenger submits an itinerary reservation through the website, the request remains in a temporary status. Iterisglobe holds the specific tour package spot for forty-eight hours from the initial digital booking time. To change this temporary reservation into a finalized booking, the passenger must visit the registered business office of Iterisglobe in Hong Kong and execute the full payment within this 48-hour window. In complete accordance with the Supply of Services (Implied Terms) Ordinance (Cap. 457), services are explicitly defined at this stage. If the full payment is not executed at the physical office prior to the expiration of the 48-hour window, the reservation is subject to automatic cancellation without any prior notification.
Registered Office Address: Kingdom Power Commercial Building, 32-36 Des Voeux Rd W, Sheung Wan, Hong Kong
Passengers maintain the right to cancel their finalized tour bookings at any time prior to the scheduled departure date. To initiate a cancellation, the passenger must submit a formal request through the designated digital communication channel to tour@Iterisglobe.com during standard operational hours. The precise time of the digital receipt of the cancellation request determines the applicable fee structure:
Prior to 24 Hours:If the formal cancellation request arrives at least 24 hours before the scheduled tour departure time, the individual receives a full refund of the total paid booking amount.
Same-Day Cancellations: If the cancellation request occurs on the same day as the scheduled departure, fifty percent of the total booking amount is deducted as a cancellation administrative charge, and the remaining fifty percent is returned to the passenger.
Following a recognized cancellation request under the permitted criteria, passengers must provide accurate bank account details to facilitate the transaction. Iterisglobe initiates the internal refund authorization within 24 hours of receiving both the cancellation submission and the necessary banking details. The physical arrival of the funds depends entirely on external economic networks. It can take up to seven business days for the returned funds to appear on the passenger's personal account statement
Passengers are entirely responsible for arriving at the designated airport, ferry terminal, railway station, or meeting point at least one hour prior to the departure time listed on the finalized itinerary. Failure to arrive at the designated point by the stipulated deadline is classified as a no-show. In these instances, the booking is automatically seen as cancelled on the day of departure. Due to rigid coordination with international transit providers, no refunds, credits, adjustments, or alternative trip rescheduling can be provided for a no-show.
All passengers must possess valid government-issued photo identification, passports with appropriate remaining validity, visas, and entry permits required by destination nations. If a passenger is denied boarding or entry by transport authorities or immigration border points due to insufficient, missing, or expired documentation, the scenario is legally seen as a standard passenger cancellation. No refunds or partial reimbursements will be allocated by Iterisglobe in these circumstances.
Pursuant to the Control of Exemption Clauses Ordinance (Cap. 71), Iterisglobe clearly defines the scope of its billing liability regarding cancellations. Any personal data collected during the cancellation or bank refund execution process is handled strictly under the guidelines of the Personal Data (Privacy) Ordinance (Cap. 486), ensuring user details remain safe from illegal access.
For further questions regarding these cancellation timelines or to submit a refund processing request, users can interact directly with the support team via email at tour@Iterisglobe.com between 10:00 AM and 5:00 PM (HKT), Monday to Friday.
Address: Kingdom Power Commercial Building, 32-36 Des Voeux Rd W, Sheung Wan, Hong Kong
Phone: +852-901-555-68
Email: tour@Iterisglobe.com